FAQ

 

How can I make an appointment to see my doctor or nurse practitioner?

1) E Appointment Bookings are available for our patients. Please register in person at the reception desk at Westend Family Care Clinic if you are interested.

2) You may email us at westendfamilycareclinic@gmail.com to request a non-urgent appointment.

3) You can schedule a follow up appointment when you are leaving the clinic.

4) You may phone the clinic at 613 599 3321

Is any physician at the Westend FamilyCare Clinic currently accepting new patients?

 

We are currently NOT accepting new patients.

 

What information should I tell the receptionist when booking appointments?

 

When booking appointments, the more information you can provide about your concerns or needs, will help the receptionist find you the appropriate timely scheduled visit. Please be aware that the clinician may not be able to address every concern at one visit and some issues may require a step-wise multi visit process.

 

When are the walk-in hours?

Effective January, 2020, the walk-in hours are Monday to Friday 5 to 8 PM, Saturday and Sunday 9 AM to 3 PM.​

On weekdays, patients who need after hours urgent care are requested to come between 5 PM - 8 PM. Please register by 7 PM.

Walk-in hours on Saturday and Sunday are from 9 AM to 3 PM. Please register by 2 PM.

Our walk-in hours are primarily for patients of the clinic.  If time allows, we will see people who do not have a family physician at the clinic. However, if the number of patients waiting to be seen is too great, we reserve the right to limit walk-in visits to patients who have a family physician at the clinic.

 

What should I do if I need to see my doctor soon?

 

If you are a patient of one of the doctors at the clinic, and you are not able to book an appointment with your physician soon enough to deal with a medical problem, then:

1)Your health care team will do its best to have you seen with a same day appointment for urgent issues. If you think the problem is an emergency, go to the nearest emergency room.

2) You may be offered an appointment with one of our skilled nurse practitioners who work with your doctor.

3) You may come in to the evening or weekend urgent care clinic (5 to 9 PM Monday to Friday, 9 AM to 5 PM Saturday and Sunday).

4) You can call to speak to our medical receptionist who may be able to direct your concerns to one of our nurses or other doctors if appropriate.

5) You may leave a phone message for your own family doctor. You may also send an email request (westendfamilycareclinic@gmail.com) for your own doctor to call you. Please be advised that your own doctor may not be back in the office for several days ( or longer if out of town), so messages should only be for non - urgent matters.

 

What should I bring to my appointment?

 

Your OHIP, health care card.

All of your medications, in their original pill bottles,

and your current medication list from your pharmacy.

 

How are lab results communicated?

 

Patients are not routinely called with normal lab results. They should be reviewed with your physician or nurse practitioner at your next appointment. Patients will be called for certain results (INRs for patients on Coumadin, TSH for patients on thyroxine, etc).

 

How can I get my medications refilled?

 

We prefer to refill medications at your visit. Please bring your pills in their original bottles so we can see what needs to be refilled. If your medications are getting low, it is likely time for you to come in to be seen.

 

If you will run out of medication before your next visit, please ask your pharmacist to fax us your refill request.

Please be aware that it takes up to 5 business days ( not including weekends) to process a fax prescription request.  Narcotics / pain meds fax renewals are dealt with on an individual basis, you may need to come in to see a doctor for this.

 

Please refrain from calling to renew a medication, please have your pharmacy fax the clinic. This reduces the risk of medication communication errors.

 

When can I come for an allergy shot?

 

During working hours - our staff is available to give allergy shots from

Monday to Thursday between 9 AM and 7 PM, and Friday between 9 AM and 2 PM.

 

What is the role of a nurse practitioner?

 

Visit www.npao.org to learn more.

 

When is the clinic closed?

 

The clinic is closed on all statutory holidays.

 

Westend FamilyCare Clinic 

80 Michael Cowpland Drive

Ottawa, ON K2M 1P6

For Life-Threatening Emergencies Call 911

© 2016 Westend FamilyCare Clinic